**Orange Marmalade Shipping Insurance Guidelines**
Orange Marmalade, Inc. offers shipping insurance on most packages when the option is selected and paid for during label creation.
The attached document contains the full legal terms that govern coverage and the claims process.
How to File an Insurance Claim
If you purchased insurance and need to file a claim, you must meet **all** of the following requirements:
1. **Insurance was purchased** — You selected the insurance option, entered a declared value, and paid for it at the time of purchase.
2. **Tracking is included** — The postage must include tracking. (First Class letters, cards, and flats do **not** qualify.)
3. **Proper packaging** — The item must have been properly packaged. Regular envelopes (unless they are USPS, FedEx, UPS, or DHL branded Priority or better) are **not** considered suitable packaging for valuable items.
4. **Submit a support ticket** — Notify us in writing through our helpdesk: [Submit a Ticket](https://orangemailer.freshdesk.com/support/home)
5. **Provide supporting documentation** — Include clear photos, descriptions, and any other evidence that supports your claim.
6. **Proof of value** — Submit an invoice, payment receipt, or appraisal that supports the declared value.
7. **File within 60 days** — Claims must be submitted within **60 days** of the shipment date.
### What to Expect
Orange Marmalade, Inc. will do its best to facilitate a quick and fair resolution. However, all claims are governed by the attached insurance policy and our terms of service. We will keep you informed of the status throughout the process.
Well-documented claims are typically resolved faster than those missing information or documentation.
### Limitation of Liability
By purchasing insurance through Orange Marmalade, Inc., you agree that our maximum liability (and that of our insurance providers) will **not exceed** the declared value at the time of purchase, and will **never exceed $2,500**.
International shipments may be limited to the value declared on the customs forms.
**Note on Packaging:** If unsuitable packaging is used (such as standard envelopes for valuable items), our liability will be limited to the amount paid for insurance (0.6% of the declared value).
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